Small preparations. Clearer conversations.

Before you make the call.

Tick the prompts as you work through them. These checkboxes are temporary on this page: nothing is submitted or saved by the directory.

Checklist 01

Before you choose an office

Describe the kind of help you need in one or two sentences.Check the location and jurisdiction relevant to the issue.Read the provider type, not just the business name.Verify current credentials independently with the appropriate regulator.Check whether any contact details are marked as under review.

Checklist 02

Before the first enquiry

Note any dates or deadlines you have already been given.List the questions you want the office to answer first.Ask about intake and conflict checks before sharing detailed documents.Confirm a safe contact method and any accessibility or language needs.Ask how the office wants you to send information securely.

Checklist 03

Before you agree to the next step

Confirm the consultation price, duration and what it includes.Ask who will handle your matter and how updates will work.Clarify the scope and any work that is excluded.Ask about professional fees, external expenses and possible extra work.Record what the provider has actually agreed to do, rather than assuming an enquiry starts an engagement.

General preparation information, not legal advice. Rules and options depend on your circumstances and jurisdiction. Check current official information and speak with a qualified adviser about documents, rights or deadlines.

Read the first-enquiry guide ↗Check the terminology ↗Choose a suburb to explore ↗